| Customer Support - Windows |
UpgradeClick this link upgrade to the latest release. WidgetsDownload the latest widgets (January 12, 2012) from the link at the right. Unzip the individual files into the following directory for them to appear in the Add Widget drop-down: My Documents \ Nextanalytics \ widgets\ FAQIf you need help, see our Installation Guide or Support FAQ or simply send us an email to support@nextanalytics.com AutomationScheduling refreshes: Overview, WinXP, Win7/Vista. Add-in Disappeared?First, try rebooting your computer to see if it comes back. Excel processes sometimes get 'stuck' in memory, preventing the proper start-up of any add-ins. Sometimes Excel will lock out an individual Add-in if you shut it down before it is finished doing something. Make sure you follow the step-by-step instructions to re-enable an add-in, copied below. Many people do not notice the "Disabled Items" in the drop-down list because you may have to scroll it down to see it, and they bypass the critical first step. There is no checkbox in this first step, so if you are seeing a checkbox, you are in the wrong place.
After that step has been completed, then you can go to the COM add-ins section and check the box to enable the add-in. If you don't do the above step first, checking the box will have no effect.
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