We take pride in our support. Indeed, part of what you’re paying for when you subscribe to our software is knowing you have experts available to answer your difficult questions in rapid response. You can get high quality help, fast, by sending an email to firstname.lastname@example.org.
To help expedite the answers you need, if you are having difficulties with a report, please attach the following:
a copy of your spreadsheet and screen captures.
These files will be in your documents/nextanalytics folder.
The Excel Addin automatically downloads a great many pre-built spreadsheets that automatically download data. You can use these spreadsheets to build dashboards. If they don’t contain the combinations of dimensions and metrics that you seek, then you can click the Custom button on the Ribbon Bar. Click this button to download instructions on how to use the Custom query creation.
If you work on a machine which doesn’t have Excel installed, you have two choices.
We offer a program named Standalone. It doesn’t use Excel at all, though it creates and can perform data refresh on Excel files which have NEXT Analytics queries in them. If you don’t have Excel installed, or don’t like dedicating your Excel license to long running downloads, you can use this program. In some situations, you could be running multiple instances of this program to be doing multiple downloads at once. Get it here: