NEXT Analytics Support:
Ready to Help You Succeed!
Documentation, Training and Other Resources
Once you have downloaded the product, please review the following information. Most problems happen when Excel is left running during the setup.
Common problems after successful setup include firewalls and security settings preventing the setup from accessing the internet to download files.
If you have problems with setup, read this article for more information.
Webinars and Training
- To watch a pre-recorded webinar, download of the session from October 23rd. (about 90mb).
- One-on-One Training provides personal training from a NEXT Analytics expert. Whether you need a customized dashboard or if you have specific questions, we will walk you through the NEXT Analytics software and tailor your training sessions to your needs.
- Live webinars are scheduled from time to time. IF you wish to participate in a live webinar, please contact us for more information through LiveSupport.
Customer Support and Technical Issue Resolution
LiveChat is available from 9 to 5 eastern time zone, workdays. Talk to an expert, get answers quickly. To sign up or for more information please send an e-mail to email@example.com.
My Excel Add-in Has Gone Missing
As a precautionary measure, Excel will disable Excel Addins if it feels a task requires too much processing time. If you shut down Excel while it was waiting for NEXT Analytics to process data, Excel will often disable the Add-in. Restoring the add-in is simple and does not require reinstalling the software. To restore your add-in:
- In Excel 2013, Open File Options.
- In Excel 2007, click the logo in the top left corner of Excel and you’ll see a button that says “Excel Options”.
- Choose “Add-ins”
- At the bottom of the dialog box, choose “COM Addins” beside the Go button
- You will see NextAnalyticsForExcelAddin. Put a check mark beside it’s name
- Click the Ok button
For more information on this, click this link to see the full article.
Do It Yourself Resources: How-Tos, Free Widgets and Dashboards and Custom Queries
- How to build a Data Tracker. This article supplies a free spreadsheet that can help you gather data on companies and people you want to track, even your competitors.
- Avoid Sample Data from Google This article offers instructions on how to prevent data sampling, even with very large data sets.
- More than 10 metrics: Goals, Pivoting and DataWarehousing What to compare a list of goals, to download a lot of data for pivoting or upload a database or datawarehouse? This article explains how to do so.
- Google Analytics Cost Data Upload Documentation and an example of how to use it with NEXT Analytics.
- Scheduled Data Refresh Setup your reports to refresh automatically. If you have reports that you want automatically refreshed, it is best to set it up in a Windows Task Scheduler to run every day automatically. Instructions on how to do so are provided in the zip file linked above.
Free Dashboards and Widgets
The Excel Addin has a feature named “Add Widgets” that lets you build a custom dashboard using widgets. Widgets are pre-built queries and charts. To download and use all of our latest widgets and dashboards all at once:
- Download free dashboards Expand the zip file into documents\nextanalytics\dashboards folder (on your computer)
- Download free widgets Expand the downloaded zip file into documents\nextanalytics\widgets folder (on your computer).
- Then open them in Microsoft Excel or Next Analytics Desktop.
- Click “Refresh Data” button and our software will show your data in those dashboards. You can modify these dashboards to your desired look and feel.
- To build a custom dashboard from several free widgets, watch this video.
Building Custom Reports
NEXT’s dashboards and widgets can be used as-is, or you can use NEXT’s Excel Addin and PowerPoint Addin feature “Add Widget” to assemble the ones you choose into a custom dashboard. If you’re unsure about which dashboards and widgets you might want, you can browse the widgets online:
Click on the links below to learn how to create custom queries and embed them into spreadsheets.
To build a dashboard from custom queries, please watch this video (example uses Google Analytics)