We take pride in our support. Indeed, part of what you’re paying for when you subscribe to our software is knowing you have experts available to answer your difficult questions in rapid response. You can get high quality help, fast, by sending an email to email@example.com.
To help expedite the answers you need, if you are having difficulties with a report, please attach the following:
a copy of your spreadsheet and screen captures.
These files will be in your documents/nextanalytics folder.
The Excel Addin automatically downloads a great many pre-built spreadsheets that automatically download data. You can use these spreadsheets to build dashboards. If they don’t contain the combinations of dimensions and metrics that you seek, then you can click the Custom button on the Ribbon Bar. Click this button to download instructions on how to use the Custom query creation.
If you have an older installation, you might be using nxacmd, not nxacmd2017. If so, please follow these instructions to update it, and configure it: https://www.nextanalytics.com/how-to-update-the-automated-refresher-program-nxacmd/